My experiences dealing with Frank Wills were excellent. Caroline Follows was essential in helping me to prepare for my interviews, often taking the time to call me and run through the interviews both before and after. Caroline helped me to become more confident and also assisted in improving any negative aspects from our previous meeting. It is clear she really cares about helping people secure employment and her services are outstanding.


After being made redundant 7 months after starting a job I thought was going to be permanent, I suddenly found myself fighting for jobs with 30+ other people applying for the same thing. Having never been out of work before in 25 years of working I assumed I would find myself straight back into a job I wanted to do. One month later and still nothing, I started to apply for anything and everything alongside the jobs I actually wanted just to get money for bills. On the 25th May I applied for a job via Frank Wills Recruitment, this job was one that stood out to me above all others and the one I really wanted, the one I could see myself staying in for the rest of my working career. I had registered with numerous recruitment agencies from being made redundant, even started temp work, my confidence was crushed with all the knock backs or no reply’s and I was starting to lose hope about being back in work; finances were extremely tight and all this combined it was a very stressful time for me and my family.<br/> Then I had a call from Caroline at Frank Wills recruitment asking me to come in on 26th May and register and also to discuss the job I had applied for further. I immediately felt at ease when I met Caroline, she was kind, friendly and professional. She offered to do something no other agency had done and that was to take a look at my cv and adapt where necessary to give it more “curb appeal”. She also went to great lengths in talking to me to make me see that I was worth a whole lot more than I thought, not just salary wise but career wise too. We discussed the job and Caroline made it very clear that she wanted me to go for this job and had every intention of putting me forward. After speaking with Caroline, my faith was restored, not only in recruitment but in myself too. I got a first Interview and a few weeks later was offered a final stage interview… I got the job and started on 21st June! It was 100% Caroline who gave me the confidence and help I needed to nail those interviews and get the job I so badly wanted.<br/> Being in the position I am now in work, going forward, I’ll only look to Frank Wills Recruitment for our recruitment needs. Thanks Caroline, I couldn’t have done it without you!

Operations and HR

I had a fantastic experience working with Frank Wills and felt that finding the right job fit mattered to them as much as it did to me. Caroline is really personable, and took time to sit down with me to find out what I wanted from the next stage in my career. The whole process was seamless from start to finish, with Frank WIlls supporting me every step of the way - it's the best experience I've ever had working with a recruitment agency!

From a Candidate

I have recently had the pleasure of being represented by Caroline and Paris at Frank Wills in my search for new employment. They put other recruitment agents to shame with their professional yet personal approach. They listened to my requirements and perfectly gauged my skills and abilities, which in turn meant the positions they suggested were ones I was genuinely interested in. I had texts or phone calls prior to and post each interview with positive messages and constructive feedback. I urge anyone looking for a new employment opportunity to contact Frank Wills, who will make job hunting a pain free and pleasurable experience.

From a Candidate


Working with Frank Will’s recruitment has been an extremely easy process. They are exceptionally efficient and professional. Caroline and her team add that “personal touch” to the recruitment process and always ensure the right candidates are sent forward for interviews. We will certainly be dealing with Frank Will’s recruitment in the very near future, and we highly recommend their services to other business looking for a reliable and professional recruitment agency.


Whilst working in my role as an Administration Manager, I worked closely with Caroline Follows, she provided me with all the agency staff that I required. I never used any other agency whilst in the role for 4.5 years, as Caroline worked tirelessly to ensure that I had the correct member of staff for each vacancy I had. Even when the pressure was on and I needed a large number of staff at once, she always ensured I had the correct candidate with the appropriate level of skills and experience to cover the role. Nothing was ever too much for Caroline. She was very approachable and also kept a close relationship with each of her candidates to ensure they were happy in their placement and also that we were happy with the candidates.

Julie P
Administration Manager

I have known Caroline for many years and have worked with her closely whilst I was at Liverpool Football Club. She always delivered an excellent service, focusing on the client’s specific requirements and providing a high standard of candidate. Caroline’s skill is looking at the details then researching and matching the candidate to the client. She is very professional and has a warm and approachable manner and gets the job done – I have every faith that she will be successful in her business

From a Client